Dedication and Behavior based on
“Respect for Each Customer in Front of Our Eyes”
– Starting Point of the SUGI Pharmacy Group’s
Management Philosophy
SUGI Holdings Co., Ltd.
Representative Director & ChairpersonEiichi Sakakibara
To contribute to local communities through SUGI Pharmacy’s
functions of merchandizing and prescription dispensing, the
SUGI Pharmacy Group will continue to expand the area in
which it operates stores. The successive addition of new
companies, such as Hikari Pharma, a dispensing pharmacy
chain operator in the Hokuriku region, and NIHONDO, a
leading Kampo counseling company, to our group will spur our
commitment to local contribution. In addition, we have
established new companies to take on new business operations,
such as overseas expansion. With both our domestic and
international partner companies increasing, we will continue
to implement various forms of alliance and cooperation
toward accomplishing our mission.
Starting from a single “family pharmacy” in Nishio City, Aichi
Prefecture, we have now developed into the SUGI Pharmacy
Group, which is taking strides toward realizing the Total
Healthcare Strategy both domestically and internationally.
To serve as the main framework underpinning local healthcare
and address social problems, the SUGI Pharmacy Group
will continue to expand rapidly, but this expansion is never
allowed to be reduced to simply “swelling.” We must ensure
sound growth.
All the more for this, it is important to become further
aware of “contribution to local communities” as our raison
d’être. Guided by the Management Philosophy, we need to
always return to the basics when making decisions and
taking action. Continuing to share this importance with all
38,000 employees and improve their decisions and action
based on the Code of Conduct below constitutes the
largest part of my assignments today.
SUGI Pharmacy Group’s Code of Conduct
Since our establishment, we have continued to respect the
tenets “sincere, kind services” and “respect for each
customer in front of our eyes.” The following Code of
Conduct, established as Our Pledge, is intended for each
and every employee to be always aware of and refer back
to.
“We will always make decisions and take action from
customers’ perspectives.”
“We will always keep our eye on changes both inside and
outside the company and continue to innovate.”
“We will always expand and deepen our capabilities and
grow together with the company.”
“We will always remain sincere.”
“We will always respect diversity.”
Commitment to Strengthening Governance to Develop into a Sustainable Company
In addition to the penetration of the Management Philosophy
and the Code of Conduct and the pursuit of immutability as an
element of the so-called “immutability and fluidity,” the
reinforcement of corporate governance is another major part
of my responsibilities.
To create a future toward the 50th anniversary, which we will
celebrate shortly, and even toward the 100th anniversary, as
well as to make a sustainable contribution to local communities
and society, we need to identify management risks from a
super-long-term perspective, reinforce our governance framework,
and consolidate the foundation for long-term growth.
While increasing the number of outside directors and auditors
to strengthen our monitoring system and auditing function,
we will carefully eliminate on-site risks. At the same time, we
will continue to place a focus on each employee and listen to
their voices to proceed with engagement management, which
emphasizes employees’ motivation, and respect diversity. In
the SUGI Pharmacy Group, we intend to provide information
and services tailored carefully to each customer and patient
based on the important information given by them. To that
end, we will take full measures, including training programs,
for information security management. To proceed with
sustainability management, the SUGI Pharmacy Group has set
a wide variety of priority issues (issues of materiality), such as
climate change and disaster countermeasures. By addressing
these issues, we will build a system that can respond to any
change.
We will continue to make every effort to contribute to local
communities by sustaining healthy growth, not simply
“swelling,” and improving our corporate value.