Dedication and Behavior based on
“Respect for Each Customer in Front of Our Eyes”
– Source of the SUGI
Pharmacy Group’s
Management Philosophy
SUGI Holdings Co., Ltd.
Representative Director & ChairpersonEiichi Sakakibara
FY2022 was the second year of the scheme where President Katsunori Sugiura and I worked closely together while rallying all the forces from the SUGI Pharmacy Group, including inside and outside directors and auditors.Today, we are in a period of upheaval, when there are calls for new reforms to break down conventional stereotypes and notions, as well as for speed in implementing such reforms. All the more for this, it is important to become further aware of our “contribution to local communities” as our raison d'être. Guided by the management philosophy, it is also important to always return to the basics when making decisions and taking action.Continuing to share this importance with all 35,000 employees and improve their decisions and action constitutes the largest part of my assignments today.
Immutability and Fluidity: Our Tenet
Embraced since Our Establishment
Continuous Fluidity as the Essence of
Immutability
Our Evolution Means Our Respect for Each
Customer
In the field of business, “immutability and fluidity” is adopted as a universal concept and actually forms the cornerstone of our management philosophy. At each of the many turning points we have encountered since our establishment, we have made management decisions from the aspects of “eternal invariability” and “change in pace with the times.” To respond to great changes in the external environment, our departments and business operations are evolving very quickly and extensively. On the other hand, we are not allowed to leave the importance of “immutability” behind as a result of an unreasonable pursuit of “fluidity.” We need to keep the best balance between “immutability” and “fluidity” so that we can develop into a corporate group that will last from generation to generation.
The action guideline for the fiscal year 2023 is to 'focus on each individual'.
It is very challenging to continue doing what is supposed to be done as a matter of course, and this has been a major challenge for the SUGI Pharmacy Group for many years. To tackle this problem, we will further emphasize the reinforcement of communication so that we can place a “focus on each individual.” Everything that we do begins with our commitment to “each individual,” as indicated by the “Respect for Each Customer in Front of Our Eyes,” the basic view that we have upheld since our establishment, and also by “Hoping for the happiness of each employee, Hoping for the happiness of each customer,” declared in our management philosophy. We will further reinforce communication in order to ensure that various values, strategies, and policies and all the other information, including organizations and individuals’ views and feelings, are conveyed and understood accurately so that the information will result in proper behaviors that will lead to respect for customers and patients.
Commitment to Strengthening Governance to Develop into a Sustainable Company
"Commitment to Strengthening Governance to Develop into a Sustainable Company In addition to the penetration of the management philosophy, the pursuit of immutability, and the reinforcement of communication, the reinforcement of governance is another major part of my responsibilities. To make a sustainable contribution to local communities and society, we need to identify management risks from a super-long-term perspective, reinforce our governance framework, and consolidate the foundation for long-term growth. We have appointed external directors for monitoring purposes, reinforced the Internal Audit Department, and ensured flexibility backed by respect for diversity, thereby striving to address a wide variety of priority issues that we have set, including climate change, through the cooperation of all members of the SUGI Pharmacy Group and to establish a framework whereby we can respond to any type of change. In the SUGI Pharmacy Group, we intend to provide information and services tailored for each customer and patient based on the important information given by them. To that end, we will take full measures, including training programs, for information security management. In accordance with our management philosophy, we will continue to explore how to constantly present value to customers and society and take on challenges so that we can create a future toward the 50th anniversary, which we will celebrate shortly, and even toward the 100th anniversary."