Data/Materials

Non-financial Indices

Some non-financial information is available only from the fiscal year in which we started data collection, and “-” indicates that the information is unavailable

Numbers representing the Company
FY 2020 FY 2021 FY 2022 FY 2023
No. of stores 1,391 1,483 1,565 1,718
Number of new stores 121 112 107 144
Year-end total square meters of sales floor (m2) 847,543 915,322 963,270 1,025,379
Numbers relating to customer base
FY 2020 FY 2021 FY 2022 FY 2023
Number of visitors per year 316,850,068 339,909,390 345,818,315 347,401,865
Number of visitors per year: Merchandising 308,854,178 330,838,009 335,822,636 336,258,041
Number of visitors per year: Prescription dispensing 7,995,890 9,071,381 9,887,529 11,143,824
Number of SUGI Pharmacy point members 18,042,809 19,414,675 20,838,945 22,232,080
Number of SUGI Pharmacy app downloads* 6,018,926 8,331,741 10,442,740 12,017,141
Number of Family Pharmacy app downloads 161,060 368,644 622,034 950,695

* This is the number since the revamp of the app in October 2018.

Numbers relating to prescription dispensing
FY 2020 FY 2021 FY 2022 FY 2023
Number of prescription dispensing pharmacies 1,050 1,166 1,220 1,283
Percentage of prescription dispensing stores (%) 82.9 85.5 84.4 81.8
Number of home-visit prescription dispensing centers - - 28 43
Number of prescriptions filled (thousand sheets) 10,101 11,730 12,913 14,759
Number of health support pharmacies 16 16 14 14
Local alliance pharmacies - 39 46 21
Pharmacies allied with specialized medical institutions - 2 3 3
Percentage of prescription dispensing
of drugs that require special management (%)*
- 2.4 2.2 2.1

* Percentage of drugs that require special management (narcotics, raw materials for stimulants, psychotropic drugs, and toxic substances) to the prescription dispensing of all drugs. 

Numbers relating to function updates for an aging society
FY 2020 FY 2021 FY 2022 FY 2023
Number of stores providing home-visit prescription dispensing services 541 556 565 601
Total number of customers who used home-visit prescription dispensing services (annual) 146,794 160,411 176,037 189,109
Number of home-visit nursing stations 13 13 14 16
Total number of customers who used home-visit nursing services (annual) 14,590 17,913 18,847 17,291
Numbers relating to private brands
FY 2020 FY 2021 FY 2022 FY 2023
Percentage of private brand sales (%) 8.3 8.6 9.6 9.9
Percentage of private brand sales (%) - 10.2 12.2 14.4

* Percentage of eco-friendly products to all private brand products.

Numbers relating to the supply chain
FY 2020 FY 2021 FY 2022 FY 2023
Number of private brand contract manufacturers
that conducted plant checks
3 11 51 113
Numbers relating to contribution to the enhancement of community safety and security (cumulative)
FY 2020 FY 2021 FY 2022 FY 2023
Total number of agreements 60 75 84 100
Comprehensive agreements 13 19 26 39
Watching-over agreements 10 10 11 11
Disaster risk reduction agreements 34 38 39 42
Agreements on the environment, etc. 3 8 8 8
Total number of AEDs donated to
facilities for senior citizens
182 217 255 298
Total number of stores where AEDs are installed 130 180 231 282
Total number of first-aid kits donated to
local governments, etc.
962 962 1,068 1,744
Numbers relating to employees
FY 2020 FY 2021 FY 2022 FY 2023
Number of full-time employees 6,710 7,308 7,727 8,724
 Men 3,540 3,804 4,016 4,546
 Women 3,170 3,504 3,711 4,178
 Percentage of women (%) 47.2 47.9 48 47.8
 Employees working in Japan - - 7,727 8,724
Number of partner employees
(converted into the number of 8-hour workers)
11,467 11,770 11,692 12,990
Percentage of partner employees
(converted into the number of 8-hour workers) (%)
63.1 61.7 60.2 59.8
Number of new graduates hired 695 727 533 372
 Men 234 245 176 157
 Women 461 482 357 215
Number of mid-career hires 227 402 389 983
 Men 121 213 207 470
 Women 106 189 182 513
Number of pharmacists 3,025 3,390 3,688 4,021
Number of registered pharmaceutical distributors 8,527 9,704 9,019 10,029
Number of registered dietitians 466 498 501 468
Number of nurses - 87 105 113
Number of beauty advisors 1,208 1,214 1,268 1,222
Average annual salary of full-time employees (thousand yen) - 5,259 5,391 5,412
 Men - 5,947 5,894 5,982
 Women - 4,283 4,782 4,733
Numbers relating to human resource development
FY 2020 FY 2021 FY 2022 FY 2023
Number of participants enrolled in dementia supporter courses 10,213 10,284 11,239 12,578
Average hours per employee spent in capacity development training 68.3 136 253.2
Training costs for full-time employee (million yen) 354 307 652 500
Compliance training attendance ratio (%) 100 100 100 100
Numbers relating to diversity and work style
FY 2020 FY 2021 FY 2022 FY 2023
Number of managers 2,005 2,126 2,169 2,321
 Men 1,692 1,768 1,854 2,020
 Women 313 358 315 301
Percentage of female managers (%) 15.6 16.8 14.5 13
Number of regional full-time employees - - 4,099 4,605
Number of employees with foreign nationality 472 454 433 566
Number of employees with disabilities 370 411 440 508
Percentage of employees with disabilities (%) 2.36 2.43 2.58 2.8
Number of employees who took parenting leave 697 805 448 525
 Men 46 84 79 107
 Women 651 721 369 418
Percentage of employees who took parenting leave (%) - - 86.6 84.6
 Men 29.4 43.6 53 55.7
 Women - - 100 97.4
Number of employees who worked on reduced working hours for childcare 368 508 603 660
 Men 10 18 15 29
 Women 358 490 588 631
Percentage of those returning to work after parenting leave (%) 93.7 97.7 95.2 98.7
 Men 100 100 100 98.9
 Women 92.6 97.9 94.7 98.6
Number of employees who took nursing care leave 12 13 16 29
 Men 0 1 1 3
 Women 12 12 15 26
Number of full-time employees re-employed after mandatory retirement 27 21 32 9
Percentage of full-time employees re-employed after mandatory retirement (%) 93.1 90.5 90.6 100
Employee engagement (P) - - 3.1 3.2
Numbers relating to safety and health
FY 2020 FY 2021 FY 2022 FY 2023
Regular health checkup rate (%) 99.6 95.3 99 99.6
Percentage of smokers (%) 15.2 12 12.3 11.2
Percentage of specified health guidance completed (%) 82.2 57.9 40.1 28.4
Number of employees who took leave due to a mental health problem - - 170 166
 Number of employees who returned - - 68 54
 Number of employees who left - - 51 57
Percentage of employees getting enough sleep (health checkup results) (%) - 65.8 65.3 65.6
Number of occupational injury incidents 308 282 235 267
 Number of occupational injury incidents (at work) 205 238 187 209
 Number of occupational injury incidents (during commutation) 103 44 48 58
Number of fatal occupational injury incidents 0 0 0 0
Numbers relating to the environment
FY 2020 FY 2021 FY 2022 FY 2023
Number of plastic bags used (million bags) 144 43 65 102
Tonnage of plastic bags used 1,100 328 507 800
Water consumption (m3) - - 755,045
CO2 emissions - Scope 1 (t-CO2) 1,729 1,832 2,025 To be calculated
CO2 emissions - Scope 2 (t-CO2) 109,080 148,101 122,992 To be calculated
CO2 emissions - Scope 3 (t-CO2) 1,669,962 1,700,421 1,715,396 To be calculated
Electric power consumption (thousand kWh) 279,619 307,889 314,266 To be calculated
Renewable energy consumption (thousand kWh) - - 3,117 4,169
Gasoline consumption of company cars (liters) 375,300 405,420 427,679 427,142
Number of stores with LED lighting 1,353 1,454 1,552 1,704
Percentage of stores with LED lighting (%) 97 98 99 99.2
Prescription drugs waste ratio (%) - 0.41 0.41 0.34
Food waste ratio (%) 0.45 0.41 0.41 0.36
Return ratio (%) - 2.2 1.8 1.7
Numbers relating to governance risk and compliance 
FY 2020 FY 2021 FY 2022 FY 2023
Number of Board of Directors meetings held 12 12 12 12
Number of Risk Committee meetings held 58 31 33 31
Number of Board of Auditors meetings held 12 12 14 13
Number of Directors 7 6 5 5
 Men 5 4 4 4
 Women 2 2 1 1
Number of Independent External Directors 3 3 2 2
 Men 1 1 1 1
 Women 2 2 1 1
Percentage of Independent External Directors (%) 42.9 50 40 40
Percentage of female Directors (%) 28.6 33.3 20 20
Number of Auditors 3 3 3 3
 Men 2 2 2 2
 Women 1 1 1 1
Percentage of Independent External Auditors (%) 100 100 100 100
ntage of female Auditors (%) 33.3 33.3 33.3 33.3
Annual number of calls to “Anything Consultation Call Service for All Workplace Concerns”* 832 1,254 1,585 1,483
Number of occurrences of human rights issues - - 0 -
Number of complaints 7,229 5,463 4,437 3,372

*The system was renamed in FY 2021 to ensure that employees feel able to use it more freely.