Opening a care plan center specializing in preventive care at a SUGI Pharmacy store
To enable nationally certified dietitians with care manager certification to formulate preventive care
plans for people certified by their municipalities as those in need of assistance and provide various
services, we have opened an elderly home care support office within a SUGI Pharmacy store.
The Preventive Care Management Saginomiya Store, the third as such after Kashiwa-Toyoshiki Store and
Urawa-Shinmei Store, opened in April 2025.
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SUGI Pharmacy Preventive Care Management Kashiwa-Toyoshiki Store
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SUGI Pharmacy Preventive Care Management Kashiwa-Toyoshiki Store
Providing home-visit prescription dispensing and nursing services as a framework underpinning the comprehensive community care system
“Helping local residents maintain their own lifestyles in familiar surroundings” is the basic concept of
the comprehensive community care system. To realize the concept, we provide in-home patients with
home-visit prescription dispensing, home-visit nursing, and life support services (product sales and meal
support).
Of particular notice is our home-visit prescription dispensing service by pharmacists, which we launched
ahead of our competitors in the industry. We strive to provide the service to a yearly total of 225,000
people by the end of FY2025, along with our home-visit nursing and life support services.
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Target number of home-visit prescription dispensing service users
Yearly total of - 225,000 people by the end of FY2025
Home-visit Prescription Dispensing and Home-visit Nursing Services (as of February 2025)
| Home-visit prescription dispensing | No. of service stores | 634 |
|---|---|---|
| No. of users (monthly average) | 17,083 | |
| No. of users (yearly total) | 204,996 | |
| Home-visit nursing | No. of service stations | 17 |
| No. of users (monthly average) | 1,497 | |
| No. of users (yearly total) | 17,960 |
Home-visit Prescription Dispensing Service Users
Opening stores specializing in home-visit prescription dispensing
We have opened key-stores specializing in home-visit prescription dispensing and pursuing efficiency and safety. At the Imaike-Minami Store, they have a special space for home-visit prescription dispensing on the second floor. On top of committing to home-visit prescription dispensing, they are also engaged in the rental of welfare products that patients can use while they are hospitalized and even after they are discharged from the hospital, in cooperation with nearby hospitals.
Imaike-Minami Store, Nagoya City, Aichi Prefecture
Establishing a framework underpinning local citizens’ health in every aspect
Rental of elderly nursing support items
Home-visit rehabilitation
Home-visit nursing station
Improving access to products and services
Providing a shopping truck service
Backed by cooperation between local governments and the SUGI Pharmacy Group, SUGI Pharmacy operates shopping trucks that travel to community centers, including those for senior citizens, to provide shopping support. By offering this service, we strive to contribute to encouraging senior citizens to go out and to help them acquire the habit of exercising. By FY2024, we have expanded the service area to Kanto and introduced a total of four shopping trucks.
Striving to ensure that everybody can enjoy shopping even if they are old or sick Hospitality Service, a shopping support service
This service originates from a request of patients receiving medical treatment at home or nursing facilities for senior citizens and their families who would like to have not only medicine but also daily life items delivered. Covering a wide range of goods necessary for daily life, from sanitary items to food, this service contributes to an even better QOL for those who cannot visit physical stores.
Reflecting customer feedback in management
The Customer Support Office of SUGI Holdings receives praise, inquiries, complaints, and other feedback
from customers regarding our products and customer and other services through toll-free calls, online
inquiry forms, letters, etc. Such feedback from customers is shared with the relevant departments as
needed, instantly, weekly, or monthly, depending on the case. The feedback is discussed at store manager
meetings attended by those in charge of store operations, sales meetings, and board meetings to identify
problems, formulate measures, and incorporate findings into training programs. We, thus, reflect
customer feedback in our management. In addition, to enable customers to solve problems on their own 24
hours a day, we have introduced an AI chat bot that provides customers with quick access to our
frequently-asked-questions (FAQ) section.
We also check social media posts on us, such as X (former Twitter) and Google Maps reviews, to serve
customers courteously and politely.
Developing a prescription dispensing experience vehicle
We have developed a vehicle that allows people to experience prescription dispensing work at various
events. The vehicle is intended for people from young children to young adults to have such experience so
that they will become interested in the work of pharmacists. By providing opportunities to enjoy a
simulated experience of prescription dispensing, we would like to deepen people’s understanding of SUGI
Pharmacy’s business, produce many more fans, and build long-term relationships.
Supporting activities by local communities and organizations
Donating AEDs to facilities for senior citizens
In the SUGI Pharmacy Group, we have annually donated AEDs to facilities for senior citizens since FY2013. In FY2024, we donated AEDs to 36 facilities, meaning that we have so far donated AEDs to a total of 334 facilities. We also organize seminars for facility staff to learn how to use the device.
