Improvement of Access to Reasonable and Quality Healthcare Services
Increasing the number of stores with a counseling function
In this era of digitalization, the importance of counseling by experts at physical stores is increasing. In the SUGI Pharmacy Group, we are now working to integrate the records of each customer and patient, including their product purchase information, counseling history, and information obtained through our apps. Using such information, we are striving to increase the number of stores that can provide satisfactory counseling services, based on the needs and issues of each customer and patient.
Providing multifaceted health support combining self-testing for urinary glucose and protein with nutritional counseling
We conduct health counseling sessions that combine self-checks using urine tests by customers with lifestyle advice from nationally certified dietitians. By visualizing customers’ current situation and providing expert advice, we contribute to the prevention of diseases, such as diabetes and kidney diseases, while verifying that we can promote behavioral change in our customers.
Promoting one-to-one health and beauty solutions using a digital communication ledger
We provide product recommendations and counseling tailored to each customer based on their purchase history and skin diagnosis results.
Enhancing the digital membership base
The membership of our digital apps (SUGI Pharmacy app and SUGI Smartphone Medicine Service app [Family Pharmacy app]) comprises the base for a variety of our digitalized healthcare services and sales promotion tailored to individual needs. In FY2025, we focused on promoting the downloading of each app and achieved 17.6 million downloads.
SUGI Pharmacy app
15.67million downloads
(As of the end of February 2026)SUGI Smartphone Medicine Service app (Family Pharmacy app)
1.47million downloads
(As of the end of February 2026)SUGIsapo Walk+
450,000downloads
(As of the end of February 2026)Releasing SUGIsapo Walk+
The Group is promoting the walking app SUGIsapo Walk+ with the aim of fostering interest in secondary/primary prevention in the self-care field and enhancing brand power through everyday touchpoints.
This app, which has surpassed 450,000 cumulative downloads, maintains a high active user rate by providing incentives and gamification for the everyday action of walking. This will deepen customer engagement and support users’ healthy daily lives. The app enables the collection of BMI data for health surveys. Going forward, we will work on advanced integration and analysis of such lifelog and purchasing data to help users predict their disease risk and support their decision to seek medical attention.
The Group will not merely provide the apps but will create both social and corporate value as a platform that contributes to extending customers’ healthy life expectancy based on reliable data.
Utilizing Wellness Guide
The SUGI Pharmacy Group has introduced Wellness Guide, a digital ledger for centrally managing customer health information. By transitioning from traditional paper ledgers to the digital system, we have simultaneously reduced the risks associated with managing personal information and improved operational efficiency. The digital ledger enables us to integrate and visualize data such as medication information, lifestyle habits, and past counseling history so that we can provide high-quality counseling through collaboration among various specialists. We are also advancing data integration with our apps, strengthening our continuous support system to help each customer achieve their health targets.
Aichi Digital Health Consortium launched
The Aichi Digital Health Project, promoted by Aichi Prefecture, aims to extend the healthy life expectancy and improve the quality of life for residents of the prefecture through industry-government-academia collaboration utilizing digital technology. Participating in the consortium, the SUGI Pharmacy Group is proceeding with frailty prevention measures that integrate the digital service SUGIsapo Walk+ and our physical stores. Through such community-based health support, we contribute to the realization of a healthy and long-lived society where everyone can live with peace of mind.
