Improvement of Access to Reasonable and Quality Healthcare Services
Increasing the number of stores with a counseling function
In this era of digitalization, the importance of counseling by experts at physical stores is increasing. In the SUGI Pharmacy Group, we are now working to integrate the records of each customer and patient, including their product purchase information, counseling history, and information obtained through our apps. Using such information, we are striving to increase the number of stores that can provide satisfactory counseling services, based on the needs and issues of each customer and patient.
Introducing checkout shopping carts
To improve customers’ shopping experience, we have introduced checkout shopping carts to some stores. The moment a customer places a product in a shopping cart, the bar code of the product will be read. Since this enables the checkouts by employees to be omitted, customers can shop without having to wait long even during busy times.
Installing custom-made supplement servers
We have installed custom-made supplement servers that reflect the detailed knowledge of nationally certified dieticians. Under this service, we provide customers with only the necessary types and amounts of nutrients to address their nutrient shortage.
Platform for facing women’s latent problems and concerns and encountering new hints
In an era of major changes in the environment surrounding women, the number of companies and products related to “femcare” and “femtech” is increasing. We believe that femcare needs to be recognized by all demographics, not just those with a high level of health awareness and literacy. Given the current lack of physical sales outlets, we have set up special areas in familiar, easy-to-drop-in locations to introduce relevant products and provide information on women’s health issues “through people.”
Femcare
“Feminine” + “Care”
Products and services that help women care for their minds and bodies in various ways (e.g. sanitary napkins and various supplements)
Femtech
“Female” + “Technology”
Products and services that use technology to solve women’s health issues (such as menstrual cycle tracking apps and online pill prescriptions)
Providing data-based healthcare services
We issue lifestyle-related disease risk reports for determining lifestyle-related disease risks based on health checkup results. Analyzing the probability of developing a stroke, myocardial infarction or diabetes, such reports contain suggestions from a nationally certified dietician to prevent such onset.
- Pharmacies allied with specialized medical institutions
- 3stores
- Local alliance pharmacies
- 21stores
Serving as “local alliance pharmacies” and “pharmacies allied with specialized medical institutions”
We have focused on serving as “local alliance pharmacies” and “pharmacies allied with specialized medical institutions.” By utilizing our accumulated know-how of prescription dispensing, we have increased the number of stores providing a home-visit prescription dispensing service. We have proceeded with the development of local alliance pharmacies that can serve as local healthcare hubs by sharing patients’ detailed information with the relevant medical institutions at the time of their hospital admission and discharge and by providing comprehensive support in the phases of elderly nursing care and terminal care.
We are also making efforts to create “pharmacies allied with specialized medical institutions.” Featuring high-level pharmaceutical management functions, such pharmacies are involved in the development of specialized pharmacists in the field of oncology and work in close cooperation with medical institutions providing specialized medical care.
Interview
We have a framework in which Board-certified Pharmacists of Ambulatory Cancer Chemotherapy provide support for outpatients who need to receive pharmacotherapy while ensuring cooperation with their medical institutions. Such pharmacists check whether their patients are suffering any adverse event or not and their medication adherence in proper cooperation with their medical institutions through tracing reports and other tools. In addition, not only have we established a system in which telephone counseling is available even outside business hours, but we also have organized information sessions together with nursing facilities for senior citizens and other pharmacies and have built a framework for sharing patients’ medication information. I’m really fulfilled at work.
Board-certified Pharmacists of Ambulatory Cancer Chemotherapy
Promoting one-to-one health and beauty solutions using a digital communication ledger
Enhancing the digital membership base
The membership of our digital apps (SUGI Pharmacy app and SUGI Smartphone Medicine Service app [Family Pharmacy app]) comprises the base for a variety of our digitalized healthcare services and sales promotion tailored to individual needs. In FY2023, we focused on promoting the downloading of each app and achieved 12.97 million downloads.
SUGI Pharmacy app
12.02million downloads
（FY2023）SUGI Smartphone Medicine Service app (Family Pharmacy app)
0.95million downloads
（FY2023）Introducing the SUGI Shopping Ticket, using the POSA card scheme
We have expanded the scope of the reward options for point card members, thereby accommodating customers’ various needs and increasing convenience.
We have also introduced a service that allows members to shop using their points (2 points = 1 yen).
Offering same-day delivery of OTC pharmaceuticals
