Introducing error prevention systems in prescription dispensing
"We have installed a picking support system and a powder medicine checking system at all of our stores that provide prescription dispensing services, and we will ensure that all new stores have the same systems. Moreover, by proceeding with the introduction of a one-dose package checking system and introducing many more automated picking machines and automated one-dose packaging machines, we will support pharmacists in concentrating on communication with customers and establish an even safer pharmaceutical environment."
One-dose package checking system
Introducing Drug Station,
automated medicine picking equipment
To pursue safety and efficiency, we have introduced Drug Station into large-scale prescription dispensing pharmacies.
Features
- Accurate picking on the spot
- No need to worry if there is any error
- Safety ensured by the checking function
Shinshu University Store, Nagano Prefecture, opened in January 2023
Responding to specialty pharmaceuticals
Specialty pharmaceuticals require special temperature management and side-effect monitoring. This means that value-added logistics, such as specialized cooling warehouses and special involvement of pharmacists, is necessary. In the SUGI Pharmacy Group, we have set up a specialized cooling warehouse and have begun to fill prescriptions for specialty pharmaceuticals at the Nagoya University Hospital Store.
Ensuring accuracy of ID confirmation based on an online qualification confirmation system
We have started online qualification confirmation based on IC chips of individual number cards or codes and numbers on health insurance cards. Having introduced card readers, we can now confirm necessary information on patients accurately and quickly.
Providing information on medical and pharmaceutical products using digital tools
We promote the installation of digital signage in our waiting rooms to provide patients waiting for their prescriptions with information that will help them live a healthy life, including information on pre-symptomatic disease, disease prevention, and treatment.
Safely collecting medical and pharmaceutical products and medical equipment
In line with the needs of customers and patients, we are increasing the number of stores where infectious waste (e.g., used injection needles) is collected. To prevent such collection from leading to needle stick accidents, we have a framework for managing collected waste appropriately.
*We sell collection boxes to patients and collect the sold boxes.
Installing many more medicine pick-up lockers
By the end of February 2023, we had introduced the delivery locker system “Quist” at 76 stores as
prescription pickup lockers.
This service allows patients to receive prescriptions, at any time during the store’s business hours, for
which medication instructions have been given in-store or online. As awareness of non-face-to-face and
non-contact methods increases, we contribute to diversifying the ways patients receive their medicines.
