Establishing a product quality assurance system
We continually strengthen our quality control systems in order to develop safe, high-quality private brand products. Specifically, we requested that all our business partners involved in the development of private brand products perform self-checks based on specification documents prepared by the SUGI Pharmacy Group, and the results were converted to evaluation scores. We request our business partners to improve in any problem areas found and conduct on-site audits to ascertain improvements. We will continue to maintain high quality by building an appropriate arms-length relationships with our business partners.
Actively collecting and utilizing customer feedback
In reference to customer feedback, such as “I wish there was a product of this kind” and “I want this part of the product to be improved,” we will endeavor to develop products that satisfy customer needs.
Collecting opinions from customers through the SUGI Pharmacy App
Disclosing information appropriately
In order to ensure that our private brand products are used safely and securely, we have increased the number of items we provide with disclosure of ingredients, nutrients, allergens, and chemical-free status.
Developing and promoting eco-friendly products
Since FY 2021, we have been developing eco-friendly private brand products. For their materials, we have adopted those that will help environmental preservation, such as FSC certified paper, biomass plastic, and vegetable oil ink. Our target is to increase the ratio of eco-friendly products to all private brand products to 30% by 2030.
Developing products using FSC certified paper
- Percentage of eco-friendly private brand products
- 2030 target 30%
Percentage of eco-friendly private brand products*
* Percentage of eco-friendly products to all private brand products