Establishment of a Responsible Supply Chain Management System

Smooth communication with business partners

To achieve coexistence and co-prosperity with our business partners and address various social challenges, we hold briefing sessions to explain the annual policies and plans of the SUGI Pharmacy Group to our business partners. By promoting their understanding and cooperation, we expect to receive their support for our business, such as improvement of products and services and streamlining of operations, as well as advancing environmental conservation and other initiatives to realize a sustainable society.

Recently held briefing sessions to explain our policies and plans to 421 attendees from 269 business partners

Recently held briefing sessions to explain our policies and plans to 421 attendees from 269 business partners

Establishment of Business Partner Code of Conduct

The SUGI Pharmacy Group has established a Business Partner Code of Conduct. This Code of Conduct stipulates matters with which our business partners are requested to comply in order to realize a vigorous society and contribute to the sustainable development of local communities by seriously addressing a wide variety of environmental and social issues and increasing the number of healthy and energetic people through corporate activities together with the SUGI Pharmacy Group.
We request that our business partners understand the Code of Conduct and work to comply with it.

(Excerpt from the SUGI Pharmacy Group Business Partner Code of Conduct)

Legal compliance and fair and equitable transactions

You must comply with the laws and regulations and social norms of each country and region. You are also required to comply with laws, regulations, and rules concerning abuse of superior bargaining position, fair competition, and fair transactions and not engage in any acts that deviate from them.

  • ① Comply with the applicable laws and regulations and related rules of each country and region.
  • ② Maintain sound and normal relationships with politicians, government agencies, and customers and do not engage in corruption, bribery, and the provision and receipt of benefits.
  • ③ Establish an appropriate organizational structure to protect information assets from the threat of leakage, theft, or falsification arising from intentional acts or negligence, define the roles and responsibilities of your officers and employees, and ensure that they perform their business duties properly.
  • ④ Establish an appropriate organizational structure to protect personal information from leakage or unauthorized acquisition, use, or disclosure, define the roles and responsibilities of your officers and employees, and ensure that they perform their business duties properly.
  • ⑤ Respect the rights of customers who own intellectual property rights. Do not engage in any acts that may infringe the rights of third parties.

Procurement of safe and secure products

You must provide products and services in compliance with the laws and regulations of each country and region. You must also pursue safety and security and strive to offer products and services that satisfy customer needs. In addition, take customer feedback seriously and respond to it sincerely.

  • ① Comply with laws and regulations, quality standards, and labeling standards concerning safety established in each country and region in order to ensure the safety of your products and services.
  • ② Strive to conclude contracts with your suppliers in advance in a manner to ensure stable procurement at the time of disaster.
  • ③ Offer and disclose information on your products and services to your customers properly and on a timely basis.
  • ④ Respond to any inquiries from customers sincerely and reflect them in your efforts to maintain and improve the quality of your products and services.

Thoroughly implement environmental protection measures

You must comply with the environmental laws and regulations established in each country and region, conduct corporate activities in a manner friendly to the global environment, and contribute to the sustainable development of local communities.

  • ① Work to reduce greenhouse gas emissions in order to address the global warming issue.
  • ② Work to ensure the sustainable use of resources, such as saving energy and resources, recycling, and reducing waste.
  • ③ Work to prevent, pollution, health damage, and the like.
  • ④ Comply with the laws and regulations of each country and region established in order to preserve biodiversity.
  • ⑤ Do not handle products that use any chemicals or raw materials prohibited by the laws and regulations of each country and regions.

Contribution to local communities

You must respect the culture, religions, customs, etc., of each country and region and contribute to the sustainable development of local communities.

  • ① Understand various social issues in local communities and engage in activities to realize economic and cultural development in close collaboration with local employees and customers.
  • ② Do not have any relationship with anti-social forces, organizations, or groups that pose a threat to the safety of local communities.

Operation and monitoring at business partners

Business partners are requested to understand and comply with the Code of Conduct and to ensure that their subcontractors also understand and comply with it. Business partners are also requested to report any violation of the Code of Conduct by them or their subcontractor to the person in charge at the SUGI Pharmacy Group as soon as they recognize it. In this case, they are requested to take corrective measures promptly and report the correction status each time.
The SUGI Pharmacy Group may conduct monitoring of the status of compliance with the Code of Conduct by business partners and their subcontractors. If any non-compliance with the Code of Conduct is found as a result of such monitoring, we will request that the relevant business partner take improvement or corrective measures.