Reform to realize healthy and safe working styles

Mechanisms to support the physical and mental health of employees

The Company established the “Mental Health Promotion Office” for employees in March 2007, a first in the industry, and the Office started its activities. By now, we have introduced various mechanisms in this area.

• Establishment of a health consultation channel

  This is a channel for consultation by email or telephone with external counselors. Employees can directly access this channel at any time without going through the Company, so they can use it with peace of mind.

• Consultation with doctors via chat or video call

  This mechanism allows employees to easily consult doctors on medical matters anytime and anywhere, free of charge.

• Conducting stress checks

  In order to prevent and detect any mental health problems at an early stage, we conduct stress checks annually. Employees can also conduct these checks from their smartphones, allowing them to easily monitor their own stress conditions. Stress checks are conducted to provide employees with the opportunity to notice their own stress and prevent any mental health problems and to improve the workplace environment that is causing them stress, thereby creating a comfortable workplace.

• Self-declaration system

  This system provides employees with opportunities to review their current career status and develop a future career development plan to clarify their future challenges. In addition, employees can communicate through this system to the Company any issues in the organization or store to which they belong as well as their personal concerns and worries. Based on the answers of each employee, we use it for the implementation of measures of the Company as well as for career development of employees, such as their personnel changes and training requirements. In FY 2022, we also started to measure work engagement by using the self-declaration system.

• Establishment of “Anything Consultation Call Service for All Workplace Concerns”

  We have established an external reporting channel through which employees can raise concerns—such as issues they are facing at store locations, matters they would like to discuss, requests for company action, situations they believe are inappropriate, concerns they find difficult to raise with their supervisors, workplace environment improvement requests, or interpersonal relationship problems. The privacy of all individuals who report or seek consultation is strictly protected. This framework fosters a sense of security among employees while reinforcing a keen awareness that harassment will invariably lead to disciplinary action. Through these efforts, we work to eradicate harassment, build good interpersonal relationships, and create a positive workplace environment. We also respond promptly to employee feedback and concerns brought to the Company’s attention. In addition, we conduct compliance training several times a year for all employees, including officers, to foster a workplace culture that does not tolerate harassment. When harassment incidents occur, disciplinary actions are determined and implemented in accordance with our corporate punitive regulations.