Data/Materials

Non-financial Indices

Some non-financial information is available only from the fiscal year in which we started data collection, and “-” indicates that the information is unavailable

Figures representing the Company
FY 2021 FY 2022 FY 2023 FY 2024
Number of stores 1,483 1,565 1,718 2,185
Number of new stores 112 107 144 130
Year-end total square meters of sales floor (m2) 915,322 963,270 1,025,379 1,089,543
Numbers relating to customer base
FY 2021 FY 2022 FY 2023 FY 2024
Number of visitors per year 339,909,390 345,818,315 347,401,865 372,709,302
Number of visitors per year: Merchandising 330,838,009 335,822,636 336,258,041 360,495,693
Number of visitors per year: Prescription dispensing 9,071,381 9,887,529 11,143,824 12,213,609
Number of SUGI Pharmacy point members 19,414,675 20,838,945 22,232,080 23,769,624
Number of SUGI Pharmacy app downloads* 8,331,741 10,442,740 12,017,141 13,788,195
Number of Family Pharmacy app downloads 368,644 622,034 950,695 1,224,506
Numbers relating to prescription dispensing
FY 2021 FY 2022 FY 2023 FY 2024
Number of prescription dispensing pharmacies 1,166 1,220 1,283 1,699
Percentage of prescription dispensing stores (%) 85.5 84.4 81.8 79.9
Number of home-visit prescription dispensing centers - 28 43 53
Number of prescriptions filled 11,730 12,913 14,759 19,564
Number of health support pharmacies 16 14 14 49
Local alliance pharmacies 39 46 21 59
Pharmacies allied with specialized medical institutions 2 3 3 9
Percentage of prescription dispensing of drugs that require special management (%)* 2.4 2.2 2.1 2.0

* Percentage of drugs that require special management (narcotics, raw materials for stimulants, psychotropic drugs, and toxic substances) to the prescription dispensing of all drugs.

Numbers relating to function updates for an aging society
FY 2021 FY 2022 FY 2023 FY 2024
Number of stores providing home-visit prescription dispensing services 556 565 601 634
Total number of customers who used home-visit prescription dispensing services (annual) 160,411 176,037 189,109 204,996
Number of home-visit nursing stations 13 14 16 17
Total number of customers who used home-visit nursing services (annual) 17,913 18,847 17,291 17,960
Numbers relating to private brands
FY 2021 FY 2022 FY 2023 FY 2024
Percentage of private brand sales (%) 8.6 9.6 9.9 10.8
Percentage of eco-friendly private brand products (%)* 10.2 12.2 14.4 15.6

*Percentage of eco-friendly products to all private brand products.

Numbers relating to the supply chain
FY 2021 FY 2022 FY 2023 FY 2024
Number of private brand contract manufacturers that conducted plant checks (cumulative)(累計) 11 51 113 164
Numbers relating to contribution to the enhancement of community safety and security (cumulative)
FY 2021 FY 2022 FY 2023 FY 2024
Total number of agreements 75 84 100 159
Comprehensive agreements 19 26 39 44
Watching-over agreements 10 11 11 11
Disaster risk reduction agreements 38 39 42 96
Agreements on the environment, etc. 8 8 8 8
Total number of AEDs donated to facilities for senior citizens 217 255 298 334
Total number of stores where AEDs are installed 180 231 282 336
Total number of first-aid kits donated to local governments, etc. 962 1,068 1,744 1,964
Numbers relating to employees
FY 2021 FY 2022 FY 2023 FY 2024
Number of full-time employees 7,308 7,727 8,724 11,820
Men 3,804 4,016 4,546 5,429
Women 3,504 3,711 4,178 6,391
Percentage of women (%) 47.9 48 47.8 54.0
Employees working in Japan - 7,727 8,724 9,417
Number of partner employees (converted into the number of 8-hour workers) 11,770 11,692 12,990 14,075
Percentage of partner employees (converted into the number of 8-hour workers) (%) 61.7 60.2 59.8 54.4
Number of new graduates hired 727 533 372 554
Men 245 176 157 213
Women 482 357 215 341
Number of mid-career hires 402 389 983 894
Men 213 207 470 413
Women 189 182 513 481
Number of pharmacists 3,390 3,688 4,021 4,820
Number of registered pharmaceutical distributors 9,704 9,019 10,029 10,546
Number of registered dietitians 498 501 468 564
Number of nurses 87 105 113 128
Number of beauty advisors 1,214 1,268 1,222 1,142
Average annual salary of full-time employees (thousand yen) 5,259 5,391 5,412 5,593
Men 5,947 5,894 5,982 6,182
Women 4,283 4,782 4,733 4,890
Numbers relating to human resource development
FY 2021 FY 2022 FY 2023 FY 2024
Number of participants enrolled in dementia supporter courses 10,284 11,239 12,578 12,722
Training costs for full-time employees (million yen) 307 652 500 660
Compliance training attendance ratio (%) 100 100 100 100
Numbers relating to diversity and work style
FY 2021 FY 2022 FY 2023 FY 2024
Number of managers 2,126 2,169 2,321 2,533
Men 1,768 1,854 2,020 2,181
Women 358 315 301 352
Percentage of female managers (%) 16.8 14.5 13.0 13.9
Number of regional full-time employees - 4,099 4,605 7,801
Number of employees with foreign nationality 454 433 566 671
Number of employees with disabilities 411 440 508 594
Percentage of employees with disabilities (%) 2.43 2.58 2.80 3.07
Number of employees who took parenting leave 805 448 525 622
Men 84 79 107 125
Women 721 369 418 497
Percentage of employees who took parenting leave (%) - 86.6 84.6 91.7
Men 43.6 53 55.7 68.3
Women - 100 97.4 100
Number of employees who worked reduced working hours for childcare 508 603 660 703
Men 18 15 29 26
Women 490 588 631 677
Percentage of those returning to work after parenting leave (%) 97.7 95.2 98.7 92.0
Men 100 100 98.9 96.8
Women 97.9 94.7 98.6 91.0
Number of employees who took nursing care leave 13 16 29 14
Men 1 1 3 3
Women 12 15 26 11
Number of full-time employees re-employed after mandatory retirement 21 32 9 18
Percentage of full-time employees re-employed after mandatory retirement (%) 90.5 90.6 100 90.0
Employee engagement (P) - 3.1 3.2 3.4
Numbers relating to safety and health
FY 2021 FY 2022 FY 2023 FY 2024
Regular health checkup rate (%) 95.3 99 99.6 99.6
Percentage of smokers (%) 12 12.3 11.2 10.3
Percentage of specified health guidance completed (%) 57.9 40.1 28.4 33.5
Number of employees who took leave due to a mental health problem - 170 166 195
Number of employees who returned - 68 54 79
Number of employees who left - 51 57 59
Percentage of employees getting enough sleep (health checkup results) (%) 65.8 65.3 65.6 60.6
Number of occupational injury incidents 282 235 267 413
Number of occupational injury incidents (at work) 238 187 209 286
Number of occupational injury incidents (during commutation) 44 48 58 127
Number of fatal occupational injury incidents 0 0 0 0
Numbers relating to the environment
FY 2021 FY 2022 FY 2023 FY 2024
Number of plastic bags used (million bags) 43 65 102 120
Tonnage of plastic bags used (t) 328 507 800 960
CO2 emissions - Scope 1 (t-CO2) 1,832 2,025 1,531 To be calculated
CO2 emissions - Scope 2 (t-CO2) 148,101 122,992 156,526 To be calculated
CO2 emissions - Scope 3 (t-CO2) 1,700,421 1,715,396 2,376,396 To be calculated
Electric power consumption (thousand kWh) 307,889 314,266 353,441 To be calculated
Renewable energy consumption (thousand kWh) - 3,117 4,169 To be calculated
Gasoline consumption of company cars (liters) 405,420 427,679 427,142 447,162
Number of stores with LED lighting 1,454 1,552 1,704 1,917
Percentage of stores with LED lighting (%) 98 99 99.2 87.7
Prescription drugs waste ratio (%) 0.41 0.41 0.34 0.27
Food waste ratio (%) 0.41 0.41 0.36 0.33
Return ratio (%) 2.2 1.8 1.7 1.6
Numbers relating to governance, risk and compliance
FY 2021 FY 2022 FY 2023 FY 2024
Number of Board of Directors meetings held 12 12 12 13
Number of Risk Committee meetings held 31 33 31 32
Number of Board of Auditors meetings held 12 14 13 13
Number of Directors 6 5 5 7
Men 4 4 4 6
Women 2 1 1 1
Number of Independent External Directors 3 2 2 4
Men 1 1 1 3
Women 2 1 1 1
Percentage of Independent External Directors (%) 50 40 40 57.1
Percentage of female Directors (%) 33.3 20 20 14.2
Number of Auditors 3 3 3 4
Men 2 2 2 2
Women 1 1 1 2
Percentage of Independent External Auditors (%) 100 100 100 75.0
Percentage of female Auditors (%) 33.3 33.3 33.3 50.0
Annual number of calls to “Anything Consultation Call Service for All Workplace Concerns”* 1,254 1,585 1,483 1,508
Number of occurrences of human rights issues - - - -
Number of complaints 5,463 4,437 3,372 3,136

*This does not include numbers of Nihondo and Hikari Pharma.